About Member Registration
About Your Customer Account
This site uses a password-free login method for easier and safer use.
Login Method
Log in using the 6-digit one-time authentication code sent to your email address.
Step 01
Click the human-shaped icon in the upper right corner
Step 02
Click your profile in the lower right corner
Step 03
Enter your email address on the login page
Step 04
A 6-digit verification code will be sent to your registered email address. Enter it to
complete login.
Important Notice:
・This code can only be used once. It expires in 15 minutes.
・If you do not receive the verification code, please check your spam folder.
・Since no password management is required, you can use this service more securely.
How to Place an Order
Reservation Process
Step 01
Select your desired experience plan
Step 02
Select your tour date and time
Step 03
Select the number of participants
Step 04
Review your reservation details
Step 05
Click “Checkout” to proceed to the payment information screen
Step 06
Enter required details such as your billing address
Step 07
Click “Pay Now” to complete your reservation
About Our Plans
This site is for booking plans offering Japanese traditional culture and experiences. We do not ship products. After your reservation is confirmed, please arrive at the meeting place and time listed in your reservation confirmation email.
About Reservation Confirmation Emails
After your reservation is complete, we will send a confirmation email to your registered
email address containing the following information:
- Reservation number
- Experience plan name
- Participation date and time
- Meeting place details
- Items to bring and important notes
On the day of your tour:
Please arrive at the meeting point at least 10 minutes before the start time.
Please present your reservation confirmation email or reservation number.
If you will be late, please contact us in advance.
Payment Information
Payment Methods
Only credit card payments are accepted at checkout.
Accepted Credit Cards
- VISA
- Mastercard
- American Express（AMEX）
Payment Timing
Please complete payment in advance when your reservation is confirmed. A payment confirmation notice will be sent to your registered email address.
Notice:
All amounts are displayed in Japanese yen (JPY).
Credit card information is encrypted and processed securely.
Cancellation and Refund Policy
Important Notice:
Our tours do not accept cancellations after payment has been made due to customer circumstances. Please be advised in advance.
Cancellations Due to Customer Circumstances
Under no circumstances will refunds be issued for cancellations or reductions in the number of participants after payment has been made, due to customer circumstances.
- Illness
- Change in personal circumstances
- Transportation delays
- Other personal reasons
Refunds cannot be provided even in the above cases. Please carefully confirm your schedule before booking.
Cancellation Due to Organizer Circumstances
However, if the organizer determines the tour cannot proceed due to circumstances beyond our control (e.g., severe weather, changes in social conditions), we will offer an alternative date or a partial refund.
Applicable Reasons:
- Cancellation due to severe weather (typhoons, heavy snow, etc.)
- Natural disasters (earthquakes, floods, etc.)
- Changes in social conditions (spread of infectious diseases, suspension of public transportation, etc.)
- Cancellation due to facility circumstances
Regarding Changes and Rescheduling
In the event of cancellation determined by the organizer, you may choose one of the following options:
- Change to a different date (free of charge)
- Partial refund
Details will be communicated to your registered email address once the cancellation is finalized.
Please confirm the following before booking:
- Please thoroughly check the participation date, time, and details before making your reservation.
- If you have any questions, please contact us before booking.
- Please agree to our cancellation policy before making your reservation.
